Refund policy

REFIT PROCEDURE

Because of the many variables that take part in creating a custom product, there may be a need for a fit adjustment. 64 Audio offers a 30 Day Fit Guarantee to ensure the ideal fit of your earphones. If refitting is not possible, we may, at our discretion, rebuild your earphones. Submit a case ticket from your account and send your product to our lab within 30 days post receipt of your order to be covered by the 30 Day Fit Guarantee. You are responsible for the cost of shipping your earphones to our lab. 64 Audio will cover the cost of shipping the refitted earphones back to you.

If more than one fit adjustment is required, 64 Audio requires that you notify customer service within 30 days of receiving the refitted earphones.

For international customers, we require that orders be sent back to our lab within 45 days post receipt. For subsequent refits, international customers must notify customer service within 45 days of receiving the refitted earphones.

RETURN POLICY

Custom Products: If you opt to cancel your order of Custom Product(s) before we build the Product, you must cancel the order within 5 business days after the order is placed. We will process your return and refund within 2 business days. It may take longer than 2 business days for the refund to appear on your credit card statement. We are unable to offer a refund after a custom earphone Product has been built or after the build process has been started.

Universal-Fit Products: You may return your Universal-Fit Product(s) within 30 days after receipt. The return will be subject to a 15% restocking fee. In order for your return to be processed, you must submit a case ticket from your account within the 30-day period. Additionally, you must ship the Product(s) to 64 Audio within 10 business days from RMA submission. Shipping costs for returned Product(s) are the responsibility of the customer. The Product(s) must be in “as-new” condition, complete with any accompanying accessories and within the original box and packaging. Missing items will be subject to additional charges.

B-stock Products: B-stock items are final sale and are non-refundable.

How will my refund be issued with Bitcoin?

Cancelled orders qualify for a refund in Bitcoin. The refund will be issued for the full BTC value of the original order. Your refund will be issued through Coinbase using the email address listed on your coinbase account.