Are you experiencing discomfort wearing your Custom IEMs?
If this is your first set of Custom IEMs (CIEMs), slight discomfort can be normal initially. We recommend that you wear your CIEMs for at least two weeks before you submit them for a fit adjustment. This will allow your ears to get used to them and it may also help you determine where the fit adjustment needs to be made. If you’re experiencing sharp pain, do not wear your CIEMs and contact customer support.
If you’re experiencing a seal issue, the two major symptoms are low isolation (you hear a lot of ambient noise) and lack of bass response. Try gently pushing against the faceplates. If gently pressing the IEMs against your ears temporarily improves the bass response and isolation, you may need a fit adjustment.
Visit our warranty page for more information on our 30-Day Fit Guarantee.
If you need a fit adjustment, please fill out the Fit Adjustment form.
Deep Cleaning Service
This service provides an in-depth cleaning by our technicians in which they remove any debris and test your IEMs to make sure they are fully functioning.
If you need a deep cleaning, please fill out the Deep Cleaning form.