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Includes sound/damage assessment and fixes. Please send your IEMs with your Service Order Number written on the box to:

64 Audio - RMA

4510 NE 68th Dr. Suite 102

Vancouver, WA 98661


International customers (outside of United States of America) must clearly declare this as a repair. 64 Audio will not pay customs import fees due to inaccurate declarations.

You can locate your Serial Number on the Shell of your IEM. Please see the image below to see where it will be located.

If your IEMs have acrylic chunks missing or are completely smashed like the image below, please reach out to before submitting a repair.

Estimated repair time: 4 Weeks

This tier covers the following models:

  • A8
  • V8
  • N8
  • Nio
  • A10
  • A12t
  • A12
  • U12t
  • Trió

If your IEMs are within the 2 year warranty from the date you purchased them then reach out to for a customer support technician to help you.