Getting Your Impressions

A great-fitting pair of custom in-ear monitors begins with a great pair of ear impressions, which are taken by a hearing professional called an Audiologist.

STEP ONE - Find an Audiologist

Schedule an appointment with an audiologist and tell them you want to have your impressions made for custom in-ear monitors. Access our map of recommended Audiologists by clicking here or use a local search directory.

Note
The cost of your impressions must be paid directly to the Audiologist and cannot be billed to 64 Audio.

STEP TWO - Get Your Impressions Made

IMPORTANT: you will need the following three documents to complete the impressions process. Download them by clicking here, print them, and follow their instructions.

Audiologist Impression Guide

Print this guide and share it with your Audiologist during your appointment to ensure your impressions are taken properly.

Customer Impression Guide

Refer to this guide after you have received your ear impressions from the Audiologist to ensure your impressions are approved and ready for production.

Impressions Packing Slip

Complete this form and include it with your impressions shipment so that we can assign them to your order.

STEP THREE - Get Your Impressions Approved

BEFORE sending your impressions to us, you must send us photos so that we can approve them. Refer to the Customer Impression Guide in the previous step for instructions.

After you have sent your photos to impressions@64audio.com a customer representative will respond to you within 2 to 3 business days.

STEP FOUR - Mail Your Impressions

Once you’ve received confirmation from us that your impressions have been approved, fill out the Impressions Packing Slip, place it in the package with your impressions, and mail them to:

64 Audio, ATTN: IMPRESSIONS

2811 E. Evergreen Blvd
Vancouver, WA 98661 USA

We highly recommend using a shipping method that provides a tracking number (FedEx, UPS, DHL, etc…). Please allow up to 1 business day for processing after your ear impressions arrive at the 64 Audio lab. Once they have been processed, our lab will contact you and confirm receipt of your ear impressions.

Note

Customers, both domestic and international, are responsible for all courier fees, import taxes, and/or customs charges where applicable. 64 Audio does not take responsibility for lost or stolen shipments before receipt has been confirmed by an official 64 Audio representative.